SANUSIAN

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Privacy Policy

Protecting your data and ensuring transparent service

Last Updated: May 2026

Welcome to Sanusian. We are committed to protecting your privacy and the data of your beloved pets. This Privacy Policy explains how we collect, use, and protect your information when you use the Sanusian website, mobile application, and related services (collectively, the “Platform”).

As an Austrian company, we process all personal data strictly in accordance with the European General Data Protection Regulation (GDPR) and the Austrian Data Protection Act (DSG).

1. Responsible Controller

The responsible party for data processing on this website under the General Data Protection Regulation (GDPR) is:

Sanusian GmbH
Windmühlgasse 22
1060 Vienna, Austria
drazen@sanusian.com

2. What Information We Collect

We only collect data that is necessary to provide you with our proactive pet care services, generate your pet’s Risk Score, and operate our marketplace.

A. Information You Provide to Us Directly

  • Account Data: When you create an account, we collect your name, email address, phone number, and password.
  • Pet Health Data: To generate accurate daily insights and Risk Scores, you input data regarding your pet’s breed, age, weight, symptoms, behavior, and general health status. (Note: While animal data is not strictly “personal data” under the GDPR, it becomes personal data because it is linked to your user account).
 

B. Information Collected Automatically

  • Location Data: With your explicit device-level permission, we collect your precise or approximate location (GPS/IP address).
    Why? We use this exclusively to suggest the nearest relevant veterinary clinics, groomers, or experts when your pet’s Risk Score indicates that professional care is needed.
  • Usage & Device Data: We collect technical information such as your device model, operating system (iOS/Android), IP address, app interaction data, and crash reports. This helps us ensure the app functions correctly and improves our proprietary Risk Engine.
 

C. Payment Data

  • If you subscribe to our Wellness Insights (B2C SaaS), your payment information is processed directly by our secure third-party payment provider (Stripe). Sanusian does not store your full credit card details.

3. How We Use Your Data & Legal Basis

We process your data based on the following legal grounds under Art. 6 GDPR:

  • Fulfillment of Contract (Art. 6(1)(b) GDPR): To create and manage your account, generate your pet’s Risk Score and facilitate bookings with professionals.
  • Consent (Art. 6(1)(a) GDPR): For accessing your device’s location data, sending promotional newsletters, or using non-essential cookies. You can withdraw this consent at any time.
  • Legitimate Interest (Art. 6(1)(f) GDPR): To analyze app usage to improve our Risk Assessment Algorithm, prevent fraud, and ensure the security of our IT infrastructure (AWS).

4. Who We Share Your Data With (And Who We Don't)

We do not sell, rent, or trade your personal data to data brokers, advertisers, or unauthorized third parties.

Because the core value of Sanusian is bridging the gap between home wellness and professional care, we only share data under strictly controlled circumstances:

  • 1. The Chosen Veterinary Clinic / Expert (When you initiate it):
    We will occasionally share your data with an external professional, but only when you explicitly choose to book or contact them through the Sanusian app.
    When you do this, we share your pet’s health history, Risk Score, and the contextual data you entered regarding the current issue. This ensures the professional has the full context of the problem prior to your appointment, removing the “Wait-and-See Tax” and expediting care.
  • 2. Trusted IT & Infrastructure Processors:
    To run our platform securely and at scale, we use specialized third-party service providers who process data on our behalf under strict Data Processing Agreements (DPAs). These include:
    • Cloud Hosting: Amazon Web Services (AWS) (Hosting your data securely).
    • Payments: Stripe (Processing subscription fees).
    • Note: These providers are legally bound to only use your data to provide the service to Sanusian and cannot use it for their own purposes.
  • 3. Legal Obligations: We may disclose your data if legally required to do so by a court of law or regulatory authority.

5. Data Retention

We store your personal data for as long as your Sanusian account is active or as necessary to provide you with our services.

  • If you delete your account, we will delete your personal data (or fully anonymize it so it can no longer be linked to you, which we may keep to train our Risk Engine).
  • Data related to financial transactions (e.g., subscription payments) must be retained for 7 years according to Austrian commercial and tax law (§ 132 BAO).

6. Your Rights Under the GDPR

As a user based in the EU, you have extensive rights regarding your data:

  • Right of Access: You can request a copy of the data we hold about you at any time.
  • Right to Rectification: You can update or correct inaccurate data within your app settings.
  • Right to Erasure (“Right to be Forgotten”): You can request the deletion of your account and personal data.
  • Right to Restrict Processing & Object: You can ask us to pause processing your data or object to certain types of processing (like direct marketing).
  • Right to Data Portability: You can request to receive your pet’s history in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: If you granted us access to your location, you can revoke this at any time in your device (iOS/Android) settings.

 

How to exercise these rights: Simply email us at info@sanusian.com.

If you believe we are violating data protection laws, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde), Barichgasse 40-42, 1030 Vienna, or your local supervisory authority.

7. Data Security

We implement strict technical and organizational measures to protect your data. Our backend architecture relies on highly secure AWS infrastructure, and data transmitted between your app and our servers is encrypted using industry-standard protocols (TLS/SSL).

8. Changes to this Privacy Policy

As Sanusian evolves, for example, when we introduce our Risk Intelligence Licensing for insurance partners, we may update this Privacy Policy. We will notify you of any significant changes via the email address associated with your account or through a prominent notice in the app.